Welcome
Hello and thank you for visiting Spade and Archer Leather Studio! We make custom, handmade leather goods using traditional craftsman skills. We hold ourselves to a higher belief that quality in construction and customer satisfaction is our highest priority.
Payments
We accept credit card, debit card payments, PayPal payments and Etsy gift cards.
Shipping
All shipping costs are the buyer’s responsibility and non-refundable.
The typical turn around time 10-15 business days.
All shipping is done USPS first class mail in the United States and USPS first class overseas and non-refundable.
Upgrading to faster shipping is charged accordingly and non-refundable.
Some orders will be sent with signature tracking.
Shipping times vary and are beyond our ability to control.
We are not responsible for lost items or items damaged during shipping. Such matters are to be dealt with by the customer to their postal service.
YOUR ITEM(S) WILL BE SHIPPED TO THE ADDRESS VERIFIED ON ETSY.
Please send us an e-mail before you make your order if you would like it shipped to another location.
INTERNATIONAL BUYERS: Please be aware that YOU will be responsible for any taxes, customs fees, or other amounts levied by your home country and are non-refundable. Please check with your Customs office and/or Postal Service if you are concerned about possible tariffs.
Returns & Exchanges
I gladly accept exchanges
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
I don't accept returns or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Returns and exchange details
Quality is our absolute goal, but if you are unhappy with your item(s), We are more than happy to work with you to resolve the issue or issue exchanges for other item(s) of equal value.
All returned items will incur a materials fee equal to 30% of the item’s listed price and non refundable.
Only unused items are eligible for return. Items must be returned exactly in the same condition they were received.
Upon receipt of the returned package, we will credit your PayPal account immediately.
All shipping costs are the buyer’s responsibility and non-refundable.
Custom orders can NOT be refunded, as they are specially made.
Orders requiring a customer's measurement (for bracelets, cuffs, holster rigs, belts, and the like) can NOT be refunded, as they are specially made.
Items need to be mailed back within 5 days, and in new/unused condition, from the date you received it in order to receive refund or exchange. No exceptions!
Additional
Personalized items are non-refundable.
For items requiring measurements, please measure accurately. We will either send instructions or list instructions with the product on how to measure for the correct size. We will make the items to the measurements you send us. Items are non-refundable due to inaccurate measurements provided by the customer.
Most of the items are made to order. Each listing indicates either the size of the item, or if it is a "made to order" item, I will need your wrist size to make it. "Made to Order" items are considered "Custom" and can NOT be refunded, no exceptions.
HOW TO CHECK YOUR WRIST SIZE:
Measure your wrist over and around the wrist bone using a measuring tape, do not add to it. You want to measure is the distance around your wrist. This is important so please make sure it is accurate.
You should not confuse this distance with the total length of the band, which will be greater. We’ll take it from there, and make allowances for such considerations as breathing room.
Please make sure you measure your wrist correctly, or if you are not sure, just send us a message and we will be happy to assist you.
In case you don't measure your wrist correctly, or estimate the wrist size and we need to remake the band, it will cost an additional $35 plus shipping cost. We can't just re-size the band, we will need to completely re-make it from scratch and the typical turn around time will apply. Thank you for understanding!
To make a band for a wrist size what is over 8" will cost an additional $10 due to extra material.
We pay very close attention to every leather item we make. Your item is guaranteed to be of the highest quality craftsmanship. We use the best American made leather, but blemishes in full grain vegetable-tanned leather are natural. Each piece of hand-cut leather is unique and different. It varies in color, it accepts dyes differently, and it has variations in depth and feel. We do our very best to replicate the item in the listing, but variations in color and leather grain are likely and unavoidable making each piece one-of-a-kind.